Its Been Emotional

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Terms and Conditions

Welcome to www.beenemotional.com ("the Website"), operated by Crocodog Games ("we," "our," or "us"). By accessing or using our Website, you agree to comply with and be bound by the following Terms and Conditions ("Terms").

Please read them carefully.

1. Use of the Website

1.1. Eligibility: By using our Website, you confirm that you are at least 18 years old or have the consent of a parent or guardian.
1.2. Prohibited Behaviour: You agree not to engage in any of the following activities:

Using the Website for unlawful purposes.
Posting or sharing hate speech, bullying, spam, or promotions without permission.
Interfering with or disrupting the Website’s functionality.
Engaging in fraudulent or deceptive activities.

2. Services and Transactions

2.1. Service Availability: We reserve the right to withdraw or cancel any service at our sole discretion, with or without notice.
2.2. Financial Transactions: All payments made on the Website are processed through secure third-party payment providers. You agree to provide accurate payment information.
2.3. Order Acceptance: We reserve the right to refuse or cancel orders at our discretion, including in cases of pricing errors, fraud detection, or insufficient stock.

3. Intellectual Property

3.1. Copyright and Trademarks: All content on the Website, including text, images, logos, and graphics, is the property of Crocodog Games and protected under copyright laws.
3.2. Permitted Use: You may not copy, adapt, distribute, or use our content for commercial purposes without our prior written consent.
3.3. User Content: By submitting content (e.g., reviews or comments) to the Website, you grant us a non-exclusive, royalty-free licence to use, modify, and display your content.

4. User Accounts

4.1. Account Creation: You may need to create an account to access certain features of the Website. You are responsible for maintaining the confidentiality of your account details.
4.2. Account Termination: We reserve the right to disable or terminate accounts at our sole discretion if you violate these Terms or engage in prohibited behaviour.

5. Disclaimers and Liability

5.1. Information Accuracy: While we strive to provide accurate and up-to-date information, we do not guarantee that the content on the Website is error-free or complete.
5.2. Website Availability: We do not guarantee uninterrupted access to the Website and may suspend or discontinue it without notice.
5.3. Limitation of Liability: To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the Website or our services.

6. Returns and Refunds

Please refer to our Returns and Refunds Policy [Insert Link] for details on returning products and requesting refunds.

7. Privacy

Your use of the Website is also governed by our Privacy Policy [Insert Link], which explains how we collect, use, and protect your personal data.

8. Governing Law

These Terms are governed by the laws of the United Kingdom. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts in England and Wales.

9. Changes to Terms

We may update these Terms periodically. Changes will be effective immediately upon posting to the Website. Your continued use of the Website constitutes acceptance of the updated Terms.

Return and Refund Policy

As a small business, we operate under a strict returns and refund policy to ensure sustainability while addressing reasonable concerns from our customers.

1. General Policy

All sales are final. We do not accept returns or provide refunds unless there is a valid reason as outlined below.

2. Exceptions to the No-Return Policy

We will consider returns or refunds in the following circumstances:

2.1 Defective or Damaged Products: If your item arrives defective or damaged, please contact us within 14 days of delivery with proof of the issue (e.g., photographs). We will work with you to resolve the matter through a replacement or refund.

2.2 Incorrect Orders: If you receive an incorrect item, please notify us within 14 days of delivery. We will arrange for a replacement or refund as necessary.

2.3 Legal Obligations: Any returns or refunds required by applicable consumer protection laws will be honoured.

3. How to Request a Return or Refund

To request a return or refund under the above exceptions:

Contact us at sales@beenemotional.com with your order details and a description of the issue.
Include clear photographs or other evidence of the defect, damage, or incorrect item.
Allow up to 5 business days for us to review your request and respond.

4. Conditions for Approval

Returns or refunds will only be approved if:

The item is unused and in its original packaging.
The issue was reported within the specified timeframe (14 days from delivery).

5. Shipping Costs

If a return is approved, we will provide instructions for returning the item.
Shipping costs for returns will be the responsibility of the customer unless the issue was caused by us (e.g., defective, damaged, or incorrect item).

6. Refunds Process

Approved refunds will be issued to the original payment method within 7 business days of receiving the returned item or approving the refund request.
Refund amounts will cover the original purchase price but exclude original shipping costs unless otherwise required by law.